The hotel was luxurious. The rooms were newly decorated. The beds were comfy. It was in a central location, perfect for exploring the downtown area by foot. Cafe Brio, serving delicious pastries, was conveniently located just a short stroll away from the hotel.

This was a fairly nice stay on vacation. The room was perfect with comfortable bed and the staff was accommodating. An electric kettle and a refrigerator were available.

Well, Wi-Fi was very poor.

The breakfast was free, the check in was early. The room was well-appointed and brand-new and offered a shower, hair dryers and bath robes, so that guests had essentials. The food was outstanding - good choice of options.

The room I stayed in was extremely clean and had a fantastic view.

Super central location, shuttle service, great rooftop restaurant/bar, all very friendly!

For 4 persons EXTREMELY narrow!!.. No room for suitcases, bathroom very small.

the central location means that the harbour area can be reached on foot in 10 minutes; friendly staff; invitation to a cocktail on the first evening and a wonderful view from the restaurant on the 18th floor

The views of the Empress and Harbor were impressive. The room was reasonably sized and newly renovated. The location was magnificent and perfect, just a pleasant stroll away from a shopping mall.

Pool has been renovated, but an alternative option has been offered in another hotel - about 10 minutes walk away.

The staff are pleasant and attentive and offer wake up service and ironing free of charge. Immaculate rooms come with bedroom as well as microwave. The service is great, includes free parking.

The staff at this fancy hotel were absolutely brilliantly helpful. the setting in the Vista restaurant was comfortable. - It's right by IMAX Theatre, the Wharf, Beacon Hill Park, downtown district, and nightclubs.

Great location and spacious rooms

All TOP

Helpful and friendly front desk staff, clean and comfortable room, very central location. Very convenient free parking!

Sporadic internet reception in room. No other concerns at all.

I absolutely loved the hotel during my vacation. The breakfast was free and had a beautiful view of Victoria. The staff was very caring and the service was excellent. The rooftop restaurant was fabulous, and having free Wi-Fi throughout the property was awesome.

The internet didnt work

Close to the city centre. Free internet but this seems to be the case for all hotels in BC.

The room was very noisy: the ventilation was very loud and could not be turned off and we could hear the hotel's washing machines. The cleaning personnel started vacuuming at 8am and they would knock on the door every half hour to check whether we were still in. Both room and bathroom were very small. The hotel advertised their fitness room, but it was small, uncomfortable and the machines rather old and semi-functional. And for what it was, it was very expensive.